The Trainer is proactive and responsible for the overall training, quality assurance and customer satisfaction of the building or buildings in their assigned area. Plans, organizes and directs the training of employees to achieve Marsden quality standards, successful customer relations and account retention. The trainer will bring positivity while reinforcing the Marsden culture.
Develops and maintains training tracking system for assigned location
Assist with orientation to ensure employees have an understanding of Marsden from day one
Promotes a safe work environment at field accounts.
Ensures trainees understand proper use of PPE
Role model for Marsden uniform standards
Develops action plans based on the staffing needs of the site.
Coach's employee training and conduct to Marsden standards. Advises the Site Manager regarding training and learning agility issues that may arise that may require additional training.
Partners with supervisor and site manager to effectively balance the on the job training and available resources to clean and maintain buildings within their assigned area.
Must be able to perform all positions within Scope of Work
Utilizes available resources to train all new employees with a focus on long-term retention.
Supports, directs and trains employees with a focus on account and employee retention.
Provides daily recognition and feedback to employees.
Provides daily updates to the Site Manager.
Works with the Site Manager or leadership on account projects and service reviews.
Reports any supply inventory shortage at account and properly follows on-line ordering procedures with outside vendor to the Site Manager
Shares employee performance with Supervisors and Site Manager
Conducts daily Crew Communications Meetings with trainees
Assists cleaning additional areas when required due to staffing shortages.
Performs all duties as assigned.
Commits to behave in compliance with the company's values and Code of Conduct
Builds a culture of work safety and leads by example with one's own safe behavior
Treats co-workers with respect and approaches conflict with positive intent and professionalism
Communicates to new hire why we do what we do and how we do it - champions change when improvements can be made
Ensures one's own compliance with the company's published Operations Standards
Trains all cleaning staff, and cleaning leads in their assigned area.
Follows and teaches Amazon Safety rules/ PIT training
Some Training or supervisory experience
Good time management and organizational skills
Strong employee focus
Ability to work in a fast paced environment
Understands the importance of following the training plan
Strong customer focus
Knowledge of commercial floor care and floor care products.
Knowledge of cleaning procedures and practices.
Bilingual a plus
Education and Experience Required
High School diploma or general education degree (GED)
1-2 years training/supervisory experience in a commercial cleaning or similar environment
Trainers are regularly required to walk, stand, use their hands and reach. In addition, they will occasionally be required to sit, climb, balance, stoop, kneel, crouch and crawl. Trainers are required to regularly lift and/or move up to 50 pounds. Trainers may be exposed to many types of chemicals, bodily fluids and must be able to wear PPE.
Marsden provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status with regard to public assistance or any characteristic protected under federal, state or local law.
Please note that this job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.